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Digital transformation is an essential journey for all businesses. SHPHE’s Monitoring and Optimization System offers customized, secure, and efficient digital solutions that provide real-time equipment monitoring, automatic data cleaning, and calculation of equipment status, health index, operational reminders, cleaning evaluations, and energy efficiency assessments. This system ensures equipment safety, improves product quality, enhances energy efficiency, and supports customer success.

Our after-sales service team consists of experienced technicians who can quickly respond to customer inquiries or repair requests, providing a clear reply or solution within 24 hours. Customers can contact us through various means such as phone, email, and online chat. We are always on standby, providing convenient contact prompts such as "Heat Exchanger Expert Online Answers" and "One-Click Repair, Quick Response" to ensure your issues are resolved promptly.

In addition to timely responses and contact prompts, we also provide a full range of after-sales services, including equipment installation guidance, regular maintenance checks, rapid fault repairs, and performance optimization consultations. Our goal is to ensure that your heat exchanger always operates at its best, providing stable and reliable support for your production.

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‌Our services encompass‌ a wide range of offerings
Maintenance Support
During installation and operation, products may face unexpected issues that could affect equipment lifespan or even cause shutdowns. SHPHE’s expert team maintains close communication with customers throughout the installation and operational processes. For products operating in special conditions, we proactively reach out to customers, closely monitor equipment usage, and provide timely guidance. Additionally, SHPHE offers specialized services such as operational data analysis, equipment cleaning, upgrades, and professional training to ensure the long-term efficiency and low-carbon operation of equipment.
Spare parts
Customers never need to worry about spare parts during operation. By scanning the QR code on the equipment nameplate or contacting our customer service, customers can access spare parts services at any time. SHPHE’s spare parts warehouse provides a full range of original factory parts to ensure product quality. Additionally, we offer an open spare parts query interface, allowing customers to check inventory or place orders anytime, ensuring timely delivery.
"Smart Eye" - Intelligent Monitoring and Optimization System
Digital transformation is an essential journey for all businesses. SHPHE’s Monitoring and Optimization System offers customized, secure, and efficient digital solutions that provide real-time equipment monitoring, automatic data cleaning, and calculation of equipment status, health index, operational reminders, cleaning evaluations, and energy efficiency assessments. This system ensures equipment safety, improves product quality, enhances energy efficiency, and supports customer success.
  • Remote Assistance
    Our expert technical support team provides 24/7 remote assistance, managing heat exchangers and regularly generating operational reports.
  • Energy Consumption Assessment
    Evaluates the performance of heat exchangers, analyses operational energy consumption, and recommends optimal operating parameters.
  • Fault Alerts
    Provides alerts for instrument or pump malfunctions, heat exchanger faults, and operational anomalies.
  • Cleaning Prediction
    Predicts fouling trends on both hot and cold sides, diagnoses blockages, forecasts optimal cleaning times, and evaluates cleaning effectiveness to optimize cleaning cycles.
  • Optimal Operating Conditions
    Our expert technical support team provides 24/7 remote assistance, managing heat exchangers and regularly generating operational reports.
  • Health Monitoring
    Displays real-time equipment health and performance indicators, such as thermal load curves and single-side health curves and predicts operational status changes.
‌We also offer tailored solutions for diverse industries
SHPHE has complete quality assurance system from design, manufacturing, inspection and delivery. It is certified with ISO9001, ISO14001, OHSAS18001 and hold ASME U Certificate.
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